Help
Problems
What to do when the keyboard or a shortcut does not work as you expect.
The keyboard does not work properly
Section titled “The keyboard does not work properly”Most problems come from a setup step that is not done. Open Atlas and select Keyboard. If you see Finish setup, select it and do the steps it shows.
Swiping does not work in one app
Section titled “Swiping does not work in one app”In some apps, swipes on the keys scroll the page instead of typing. In the phone’s Settings, open Scroll assistant, find the app and set it to Sliding Mode 1.
Sym does not show emoji
Section titled “Sym does not show emoji”The Sym key may be set to do something else. In the phone’s Settings, open Shortcut keys and set Sym key to Programmable key.
Quick open does not open an app
Section titled “Quick open does not open an app”Check that Quick open is on in Shortcuts, and that the letter is given to that app in Apps. If Shortcuts shows Finish setup, select it and turn on Atlas in Accessibility.
A notification catches my swipes
Section titled “A notification catches my swipes”Turn on Atlas in Accessibility. Then swipes on the top row of keys go to the keyboard, not to the notification. Open Keyboard and select Finish setup to do this.
Something else is wrong
Section titled “Something else is wrong”Send feedback and say what you did and what happened.